Reviews | Lakeside Heating & Air Conditioning | Page 2
I’ve had a Lennox Furnace and AC installed by Lakeside. Both had a great price and quality install.
What I like about this dealer: Responsive, Friendly, Helpful
From the time I submitted my request to bay a new furnace in the company website I received a call from the Lakeside and they schedule an appointment to come and check my needs in details. They helped me with practical and excellent solutions to improve my heating and cool system as well and their proposal includes all details of work. In addition to the professional services, Lakeside helped me with the all paperwork’s need for the permit, rebate and financing.
I was initially impressed by the professional way the estimate process began. They provided a folder with all the BBB information, references, product information, and how to accept the bid. You would be surprised how many other dealers did not provide this during the estimate process!
The individual, I think may be the owner, was friendly and knowledgeable. Friendly…but not chatty. As a customer, I did not want to hear anyone’s life story or tell mine. The other companies spent more time chatting than telling me about their product and service.
The quote was not the lowest, but very reasonable. Getting a % off for paying cash was great! I loved the fact that Lakeside is a family owned business. I accepted the bid and emailed the estimate form in. Another nice factor that made this process smooth sailing.
Lastly, the service installers were friendly, efficient, and did their job well. The gentleman took the time to show me how to set the thermostat. Lennox is a name I recognized and the guarantees were reassuring.
I will recommend Lakeside to friends and family.
Cannot compliment the Lakeside team enough. Professional, courteous, helpful, on time, did as they promised. One of the very best vendor experiences we have ever had. Thank you very much.
We love Lennox and Lakeside Heating & A/C! This is the second home we have had Lakeside install Lennox products and we are always completely satisfied. The Lennox furnace is wonderful and heats beautifully but is also super efficient. The people at Lakeside are all professional, extremely knowledgeable, courteous and helpful, and they truly know the Lennox products inside and out. Even after the install, any time we call Lakeside they are right there to help.
Lakeside Heating staff and installers were always professional and courteous. They went out of their way to explain every detail to us. After installation, the installers walked us through all the steps on how to change the filter and how to work the electronic thermostat. I was very impressed by Lakeside. The office staff associate, Holly- was always friendly and returned my calls or concerns in a timely manner. The office staff also helped us with getting our rebates and warranty paperwork. They were great and I am definitely referring them business in the future. As for Lennox products themselves, their reputation as a strong quality product has always stood out to me. The fact that I chose Lennox products was a no brainer to me. My family has always had Lennox air conditioning and furnace equipment.
Bill – Thank you so much for your willingness to help me out on a Sunday with your great advice about “defrosting” my air conditioner coils. I left the air off with only the blower running as you said and the AC appears to be working properly now. I already knew your company was the best in terms of customer service but you have proven it to me again today. I’ll be calling for my furnace check-up early this fall. Thanks again and I’ll try to do a better job of keeping up on my furnace filter changes.
I shopped around extensively and went with Lakeside for several reasons. They sell high quality A/C units, have a solid installation crew, and offer attractive financing options. Having worked in the home improvement industry myself for over five years, I expect a lot of builders / installers / contractors. Simply put, these were the best contractors I’ve worked with and set a standard others should imitate. The sales staff communicated the features, benefits and pricing well. The office staff kept the project on schedule. The installers were punctual, clean, trustworthy, and efficient. Definitely a five star experience.
Bill Carey, William Buras, and Bill Carey’s grandson, Tony were excellent in each phase of the selection and installation of our new furnace, air conditioner, air filtration system and air duct cleaning service. Beginning with Bill Carey, he arrived at our home listened carefully to the things that we wanted in our heating/cooling unit, discussed the pros and cons of each of the products, then made recommendations that were designed to address the needs that we had identified. In addition, he carefully and respectfully address questions that arose from other bids on the job. Installation was done to perfection over a two-day period.
First of all my experience with William on the phone was excellent. He was able to answer my questions about the process, about the products and about his experience with problems such as mine (hard wood floors are shrinking due to the dryness from heat in the winter time). My 2nd experience was with the installation guy (Raphael) who was: 1. On time, 2. Knowledgeable on the product he was installing and on all the pieces of equipment already in my furnace room. 3. Answered all my questions and said he’d have their office folks follow up with me on future cleanings and checkups on my system. I would recommend these guys to anyone!!!
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